I wanted to write and thank you and your team at Absolute Construction for the wonderful job you did with our bathroom remodeling. I put this job off for several years because I couldn’t see how I could do it long-distance. As you know, the condo is in Chicago and I live in Maine. Finally I decided to give it a try through Home Depot. I am very happy that they called your company in for the work. There are several things about your approach to the job that I appreciated.
First, the attention to detail in the original estimate was much appreciated. Yours was not the absolute lowest estimate which we received, however the enumeration of each item which you were going to address during the job convinced me that the job would be done correctly and completely. It included things which others had missed, to ensure a complete job rather than just a “bandaid” approach.
I also appreciated you patience in explaining what was needed and why. In that I had to shop from hundreds of miles away, you made it very clear to me what types of things I should be looking for. I was pleased that you were willing to look at the lists of materials I chose and give me the benefit of your experience with your suggestions. At the same time, I never felt pushed into any decision and you allowed me to call all the shots.
Further, I was very impressed with the professionalism of everyone I encountered on Absolute Construction’s staff, and we encountered at least five of them. From the original estimate, to the final clean-up, and all the strange situations in between, every member of the staff was polite, cheerful and very respectful. I also enjoyed your sense of humor and general good will. I know maintaining this professionalism was not always easy, especially with regard to some of the rules, regulations, and delays imposed by the building’s management. I do appreciate it.
Finally, I can’t tell you how lovely the bathroom looks. What a difference! The work is outstanding and beautifully done. It was a pleasure working with you and your staff. My son, who is currently living in the condo, is very pleased as well. I think that my choice of having this work done through Home Depot was a good one, and I am so thankful they paired this job with your company. I actually wish you guys lived in Maine so that I could have you guys do some of the jobs I’ve been putting off around my house!
Thanks for everything and please thank your staff for me. I wish you all the best and will miss our frequent consultations!